Generic AI knows a little about everything and nothing about you. SmartSyncLink's Expert AI is trained on your services, pricing, policies and FAQs, so it gives customers accurate answers about your business, guides them to book, and helps your team find information in seconds.
Services & pricing
Learned
Service areas
Learned
Policies
Learned
Common questions
Learned
Expert AI
Do you service Pflugerville? How much is a tune-up?
Yes, Pflugerville is in our area. Tune-ups are a flat rate. Wednesday or Friday?
Ask anyone who answers the phone or the inbox at a small business and they'll tell you: most questions repeat.
Each answer takes a couple of minutes. Multiply that by dozens of customers a week, across phone, text, social and email, and your team spends hours answering things that are written down somewhere already.
How much does it cost?
Do you service my area?
How long does it take?
Is there downtime?
Do you take insurance?
What's your cancellation policy?
What should I do before my appointment?
Meanwhile, customers who don't get a fast answer move on. And when a new hire starts, they have to learn all those answers before they can help anyone.
We load your real information: services and descriptions, price ranges you're comfortable sharing, service areas, hours, policies, preparation and aftercare instructions, and your most common questions. Expert AI answers from that, not from the internet.
If a question falls outside what it's been taught, Expert AI says so and hands it to your team, rather than inventing an answer. That's the most important rule we build in.
Answering the question is only half the job. Expert AI moves the conversation forward: "Want me to check availability for a consultation this week?"
Expert AI powers the answers behind your Website Chat Widget, your AI Conversation Assistant on text and social, and your AI Voice Agent on the phone. Update the knowledge once and every channel gets it.
Staff can ask Expert AI questions as well: "What's our policy on rescheduling within 24 hours?" or "What's included in the gold maintenance plan?" New hires get up to speed faster, and nobody has to interrupt the owner.
Change a price, add a service, or update holiday hours, and Expert AI uses the new information right away.
HVAC company
Do you service Pflugerville and how much is a tune-up?
Yes, Pflugerville is in our service area. Our AC tune-up is a flat rate, and members of our maintenance plan get it included. Would you like to book one? We have openings Wednesday and Friday.
Med spa
Is there downtime after microneedling?
Most clients have some redness for a day or two, similar to a mild sunburn. Your provider will go over aftercare at your appointment. Would you like to book a consultation?
Law firm
Do you handle car accident cases and is the consultation free?
Yes, we handle car accident cases, and the initial consultation is free. I can schedule a call with an attorney. What day works for you?
Property management company
How do I submit a maintenance request?
You can submit it right here. What's the issue and your unit number? I'll create the request and someone will follow up.
Service areas, financing, warranties, scheduling and what to expect on the day of the job.
Treatment details, downtime, preparation, aftercare, packages and memberships.
Hours, new-patient steps, what to bring and general policies. Expert AI avoids giving medical advice and routes clinical questions to your staff.
Listing details, neighborhood info, the buying or selling process and booking a call.
Practice areas, consultation process and intake.
Schedules, menus, memberships, policies and events.
Answers about your specific business
FAQ page
If they read itGeneric AI chatbot
Often guessesSmartSyncLink Expert AI
Yes, from your infoAvailable on phone, text, social and web
FAQ page
Web onlyGeneric AI chatbot
Usually one channelSmartSyncLink Expert AI
All channelsBooks appointments
FAQ page
NoGeneric AI chatbot
RarelySmartSyncLink Expert AI
YesHands off when unsure
FAQ page
N/AGeneric AI chatbot
Often bluffsSmartSyncLink Expert AI
YesHelps your staff
FAQ page
NoGeneric AI chatbot
NoSmartSyncLink Expert AI
YesEasy to update
FAQ page
Edit the pageGeneric AI chatbot
VariesSmartSyncLink Expert AI
Update once, applies everywhereYour website, service menu, price list, policies and the questions you hear most. We do the organizing.
We load it into Expert AI and test it with real customer questions.
You see the answers and tell us what to adjust.
Website chat, text, social and phone, all drawing from the same knowledge.
As your business changes, the knowledge changes with it.
Still wondering how it would work for your business? Ask us on a live demo.
Book a Live DemoIt's AI that answers questions and handles routine conversations for a company. Expert AI is trained specifically on your business, so its answers reflect your services and policies.
ChatGPT knows general information. Expert AI knows your business and is connected to your calendar, inbox and CRM, so it can answer specifics and take action, like booking an appointment.
It's built to answer only from your approved information and to hand off when unsure. You can review conversations and correct its knowledge anytime.
Only what you choose. Some businesses share exact prices, others share ranges or "starting at" prices, and others prefer to book a consult first.
Your knowledge base is used to answer your customers. On the demo we'll walk through how your data is handled.
Send us your services and FAQs before your demo, and in 20 minutes we'll show you Expert AI answering questions about your business the way your best employee would.
Or call +1 737 252-4262.